We are available to assist you by phone from 9:00am to 5:00pm, Monday through Friday. Please call (817) 514-8080 or (800) 972-7072. We are happy to answer your pet training, containment or product questions.

And if you have a moment, please fill out our Customer Survey Form so we can continue to provide you with the best service and support possible.

If you have a question or issue that is not addressed with one of the links to the left, also please feel free to email us.

Return/Cancellation Policy for Internet Orders
Customers may return new, unopened and unused products with in 30 days of the original purchase date for a full refund. Shipping fees will not be returned and restocking fees may apply.

Returns should be mailed to:
Petronics Plus / DFW Dogwatch
Attn: Returns
8528 Davis Blvd, Suite 134-325
North Richland Hills, TX 76180

Please contact us with any questions @ (817) 514-8080.

Shipping Policy for Internet Orders

Items in stock will ship within 1 business day of the purchase date. Shipping will be USPS or UPS Ground unless otherwise indicated on the order.